Leverage our talent & technology to support your service delivery, giving you greater scalability, flexibility and resilience.
Our passionate and professional customer service team leverages the latest technology to deliver exceptional, human-centered support.
Our highly trained and motivated operators are available 24 hours a day, 365 days per year.
Dedicated account manager to ensure that you are completely happy with our service.
We integrate and work on your own software systems, saving you time and money.
Comprehensive reporting, so you know exactly how well we are performing.
All interactions recorded, both inbound and outbound, for your total assurance.
Clear and transparent invoicing, which mean that you can manage your budget effectively.
Did you know more than 50% clients prefer email support? It's the go-to channel! Level up your experience - partner with email management experts.
Emails can be sent from your domain and utilizing your branding.
Clear and transparent invoicing, which means that you can manage your budget effectively.
The communication landscape is shifting, with messaging leading the charge. Billions of users around the world are exchanging a staggering 41 million messages every minute. Are you ready to connect?
Reach your customers where they are: Facebook Messenger, WhatsApp, and SMS. Turn conversations into opportunities with Apex's Messaging Management.
Boost productivity, elevate customer experience, and achieve peak efficiency. Partner with Lemon today.
Both inbound and outbound campaign management utilizing our advanced pool of call handling experts.
Utilise dedicated agents to maximize service delivery without the additional overheads.
Easily flex our resources so that you can react quickly to any unforeseen demands or business interruptions.
| Find your package | Bronze | Silver | Gold |
|---|---|---|---|
| Dedicated Agents | ✘ | ✘ | ✔ |
| Shared Agents | <1000 mins | 1000 to 5000 mins | >5000 mins |
| Support | ✘ | ✔ | ✔ |
| Call Handling | ✘ | ✔ | ✔ |
| Email Management | ✘ | ✔ | ✔ |
| SMS | ✘ | ✔ | ✔ |
| Live Chat | ✘ | ✘ | ✔ |
| Messaging Apps | ✘ | ✘ | ✔ |
| Third Party | ✘ | Up to 3 | Up to 5 |
| Service Level | Biannually | Quarterly | Monthly |
